Like most, I spent the recent year-end holidays reconnecting with family and friends over a tin of homemade Toll House chocolate chip cookies and non-fat cappuccinos. We laughed. We cried. We debated the merits of Agile SaaS deployments and Minimum Viable Product (MVP) delivery.
It began as an innocuous statement:
“Drive-thru windows at coffee shops. Call-ahead seating at chain restaurants. Online order pickup at big-box stores. Clearly we’re an impatient society. We know what we want. And even if we don’t, we want it now, anyway.”