Not every employee is the ideal candidate to attend formal change management training. This article presents a few considerations organized by role.

I’ll always remember my first experience being on the receiving end of an enterprise software replacement project that occurred without a formal change management strategy. I had just returned from a week’s vacation and discovered the introduction, rollout, and three (and only three) software training sessions for the new system all occurred the week I was away. The system adoption results were abysmal.